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THE ASTRONOMER Electronic Circular No 2693      2010 Dec 04 14.39UT
Ed:Guy M Hurst, 16,Westminster Close, Kempshott Rise,  Basingstoke,
Hants, RG22 4PP,England.Telephone/FAX(01256)471074Int:+441256471074
INTERNET: GUY@TAHQ.DEMON.CO.UK      Backup: gmh@wdcc1.bnsc.rl.ac.uk
WORLD WIDE WEB                         http://www.theastronomer.org
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THE ASTRONOMER, 2010 NOVEMBER ISSUE
Further to the note on E2691 and E2692, a reply has been received from 
Royal Mail regarding the missing November paper copies of the magazine. 
They state that it is not their policy now to investigate any first or 
second class missing items of mail, only items sent by recorded or 
special delivery.

This is clearly unsatisfactory, especially as two whole sacks of mail 
are missing so we intend to pursue this further but this will be a very 
protracted matter and if we go to a compensation claim, even longer, 
perhaps months.

In addition to pdf subscribers, I have also received 20 requests so far 
from paper magazine subscribers for pdf copies which have been sent. 
There remain 136 people on the November mailing list who have not so far 
received a pdf and I intend to start sending the printer's mono pdf file 
from tomorrow, which may take a few days. If you do NOT wish to receive 
a pdf and prefer to wait for the Royal Mail discussions to reach a 
conclusion please e-mail me today and I will not include you on the pdf 
mailing lists I am developing.

Sincere apologies for inconvenience to our subscribers but the very poor 
service from Royal Mail by losing sacks of mail and responding in such a 
negative way to our complaint does demonstrate the advantage of pdf 
subscription, (with the added bonus of colour), which can be arranged by 
e-mail to the editor.

Guy M Hurst